Terms and Conditions

1. General Information

This website is owned by:

Shinyuden LLC
Koken Haim Brilliance Ome 1-365
198-0061 Hatanaka, Ome City
Tokyo, Japan
Company Number: 5010003027101
Email: shinyuden@shinyuden.com
Phone: 04-2884-2429

Operations Managers
Luis Garcia Navarro
Shuichi Nakahara

Accessing and using this website grants you the status of user and implies acceptance of these Terms and Conditions.

2. Purpose

This website is intended for the sale of physical and/or digital video games, as well as related products.

3. Terms of Use

The user agrees to:

  • Use the website in accordance with applicable laws
  • Not engage in illegal activities
  • Not damage or interfere with the website’s operation

4. Purchase Process

Through this website, Shinyuden provides information about its products and services, as well as the ability to purchase certain items via the online store.

Product features, availability, and prices may change at any time without prior notice.

5. Ordering Process

The ordering process includes:

  • Selecting products
  • Adding items to the cart
  • Entering personal information
  • Confirming the order
  • Completing payment

The user will receive an order confirmation via email.

6. Prices and Taxes

  • Prices are displayed on the website
  • Taxes may or may not be included depending on the destination country
  • Shipping costs are shown before completing the purchase
  • The user is responsible for any applicable customs duties or taxes in their country

7. Payment Methods

Payment must be made using the methods available on the website (credit card, payment platforms, etc.).

8. Shipping

  • Shipping is available to the countries listed on the website
  • Delivery times are estimates
  • Shinyuden is not responsible for delays caused by third parties (carriers or customs)

9. Right of Withdrawal

The user has the right to withdraw from the purchase within 14 calendar days from receiving the product.

Conditions:

  • The product must be in perfect condition
  • The product must not have been used

Exceptions:

  • Unsealed products not suitable for return due to health or hygiene reasons
  • Digital content once the download has started
  • Unsealed video games (if applicable)

To exercise this right: shinyuden@shinyuden.com

10. Returns and Refunds

  • The user must cover return shipping costs unless there is an error or defect
  • Refunds will be issued once the product has been received

11. Warranty

Products are covered by the legal warranty applicable under the consumer’s country regulations.

In the case of a defective product, the user may request repair, replacement, or a refund.

12. User Account

The user is responsible for:

  • The accuracy of their information
  • The confidentiality of their login credentials

13. Newsletter and Marketing Communications

Users may subscribe to the newsletter to receive information about products, releases, and promotions.

  • Subscription is voluntary
  • Users can unsubscribe at any time via the link included in each email

14. Intellectual Property

All website content, including text, images, logos, graphics, and audiovisual materials, is the property of Shinyuden or its respective owners and is protected by intellectual property laws.

Reproduction, distribution, or commercial use without prior authorization is prohibited.

15. Third-Party Links

The website may contain links to third-party sites. Shinyuden is not responsible for their content or policies.

16. Liability

Shinyuden does not guarantee continuous availability of the website and is not responsible for:

  • Service interruptions
  • Technical errors
  • Improper use by the user

17. Data Protection

The processing of personal data is governed by the Privacy Policy available on the website.

18. Applicable Law and Jurisdiction

These Terms are governed by the laws applicable to electronic commerce.

In the event of a dispute:

  • Consumer rights will be respected in accordance with the regulations of their country of residence (if located in the European Union)

19. Modifications

Shinyuden reserves the right to modify these Terms and Conditions at any time. Any changes will be published on this page.