Commercial Disclosure
Business Operator Name
LLC Shinyuden
Address
〒198-0061
Tokyo, Ome-shi, Hatanaka 1-365
Brilliance Ome 308
Phone Number
04-2884-2429
Email Address
shinyuden@shinyuden.com
Operations Manager
Luis Garcia Navarro
Shuichi Nakahara
Additional Fees
Shipping costs and any applicable payment fees will be indicated before completing the
purchase.
Customers are responsible for any customs duties or import taxes applicable in their
country.
Returns and Refund Policy
Customers have the right to withdraw from the purchase within 14 calendar days from
the date of receipt of the product.
Conditions:
The product must be in perfect condition and unopened.
Exceptions:
- Unsealed products that are not suitable for return due to health or hygiene reasons.
- Digital content once download or access has begun.
- Unsealed video games (if applicable).
Returns requested by the customer
The customer shall bear the return shipping costs unless the item is defective or there
has been an error.
Defective products or company errors
In the case of defective products or shipping errors, the company will cover the return
shipping costs.
Refunds
Refunds will be processed once the returned product has been received and inspected.
Delivery Time
Shipping is available to the countries indicated on the website.
Estimated delivery time is between 7 and 14 days depending on the destination.
Delivery times are approximate.
Shinyuden is not responsible for delays caused by third parties (carriers or customs).
Payment Methods
Payment can be made using the methods available on the website (credit card,
payment platforms, etc.).
Payment Period
Payment is processed at the time of purchase using the available payment methods.
Price
Product prices are listed on each product page.
