Privacy policy

1. Data Controller

The owner of this website is:

Shinyuden LLC
Koken Haim Brilliance Ome 1-365
198-0061 Hatanaka, Ome City
Tokyo, Japan
Company Number: 5010003027101
Contact Email: shinyuden@shinyuden.com

2. Data We Collect

We may collect personal data when the user:

  • Creates a user account
  • Makes a purchase
  • Subscribes to the newsletter
  • Contacts us
  • Browses the website

The data collected may include:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if applicable)
  • Order information
  • Browsing data (cookies)

3. Purpose of Processing

We process personal data in order to:

  • Manage the relationship with the user
  • Process orders and shipments
  • Manage user accounts
  • Respond to inquiries
  • Send communications related to orders
  • Send newsletters (with prior consent)
  • Improve the browsing experience

4. Legal Basis

The legal bases for processing are:

  • Contractual necessity → purchases and account registration
  • Consent → newsletters and cookies
  • Legitimate interest → service improvement and commercial communications to existing customers

Service providers process data in accordance with their own privacy policies.

Privacy policy

Processing Activity Purpose Legal Basis Retention Period
User Registration Manage the creation and maintenance of the user account and allow access to personalized features. Contractual necessity As long as the user keeps their account active.
Product Purchases Manage orders, payments, shipping, and customer support. Contractual necessity During the contractual relationship and up to 5 years to comply with legal obligations.
Contact Manage inquiries or requests. Consent Until the request has been resolved.
Newsletter Send marketing communications about products, releases, and promotions. Consent Until consent is withdrawn.
Marketing Communications to Customers Send information about products similar to those previously purchased. Legitimate interest Until the user objects.
Shipping and Logistics Manage order delivery through transport companies. Contractual necessity For the time necessary to complete delivery.
Fraud Prevention Detect and prevent fraudulent activities. Legitimate interest For as long as necessary for this purpose.
Cookies Ensure the proper functioning of the website, analyze browsing behavior, and improve the user experience. Consent (except strictly necessary cookies) Up to 24 months (depending on the type of cookie).

6. Data Recipients

We may share data with:

  • Payment providers
  • Shipping and logistics companies
  • Technology providers (hosting, email marketing, etc.)

These providers will process the data in accordance with their own privacy policies and solely for the purpose of providing the corresponding service.

7. International Transfers

As Shinyuden LLC is located in Japan, personal data may be transferred outside the European Economic Area (EEA).

Japan benefits from an adequacy decision by the European Commission, ensuring a level of data protection equivalent to that of the European Union.

8. User Rights

Users may exercise the following rights:

  • Access
  • Rectification
  • Erasure
  • Objection
  • Restriction of processing
  • Data portability

To exercise these rights, users may contact: shinyuden@shinyuden.com

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. Data Security

We implement appropriate technical and organizational measures to protect personal data and prevent its loss, unauthorized access, or alteration.

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy in order to adapt it to legislative changes or improvements in the service.